Amy Humphreys trading as Amy Allwright Homeware

Amy Allwright Homeware Online Shop Terms and Conditions

Delivery Promise

If you place order before 1pm, I will endeavor to dispatch it to you within 48 working hours. If you order after 1pm, your order will be processed the following working day and dispatched to you within 48 working hours. If the product is not currently in stock, I will endeavor to have your product handmade and ready for dispatch within 7 working days. You order will be posted according to the shipping method you have specified, the days mentioned next to your preferred method of shipping are a guide, I reserve the right that it may take longer, according to Royal Mail’s 28 days delivery guarantee.

Cancellation and Returns Policy

This cancellation and refund policy sets out how Amy will refund any product sold in her online shop, provided it is within the time frame and reasonable care has been given to the product.

Cancellation

If you wish to cancel an order before the goods have been dispatched please email me at amy@amyallwright.com as swiftly as possible quoting your order reference number. If the goods have already been dispatched you will need to follow the instructions in our Returns Policy below.

Returns Policy

If you receive damaged goods, please contact us immediately at amy@amyallwright.com. As I hand-make all of the products, it’s highly unlikely that a product should reach you and it be faulty. However, if you receive your order and find that the product is faulty, please inform me within 7 working days of receiving the product. Please then return the product, along with proof of purchase, by the specified shipping method. I will then inspect the product and if fault is found I reserve the right to repair, replace or refund the product.

If you do not receive damaged goods but are not satisfied with your purchase for whatever reason you are able to cancel your order provided I receive written notice of your cancellation and you return the goods in reasonable condition within 14 days of receipt of the goods. This does not affect your statutory right to a 7 working day cooling-off period starting from the date of receiving the goods.

Please securely package and return the relevant item to the address given below. I recommend the goods are returned by recorded delivery.

I will not be responsible for the costs of returning the goods unless they are faulty or delivered to you in error. If I do not receive the goods I will arrange collection at your cost from the delivery address given by you when ordering the goods.

As soon as I receive the goods I will refund the cost of the goods. There is no refund for any exceptional delivery charges. I will provide the refund within 30 days from the receipt of the notice of cancellation.

Amy Allwright Homeware 52 Toothill Road, Loughborough, Leicestershire, LE11 1PW


Amy Allwright Homeware Bespoke Work Terms and Conditions

Measurements

It is the clients’ responsibility to provide the correct measurements. Made to measure products are custom made to your specification, once made my products are suitable only to you, and therefore cannot be returned. It’s therefore extremely important that you provide correct and precise measurements.

Signing your order form

In signing the order form you are agreeing that the measurements and other specifications you have provided are correct and I can commence the project. Please contact me by phone, as soon as possible if you wish to cancel or change an order, and I can see what I can do for you. I strongly advise that you double check all measurements and details before you sign the order form.

Payment Terms

The client shall pay a 50% as a non-refundable deposit for the projects commencement. The final balance shall be due from the client within 30 days of the date of completion.

Please note that any balance in excess of 30 days overdue will attract statutory interest at the rate of 10% above the bank of England base rate. Compensation for recovery costs under the late payment legislation will also be claimed where applicable.

Expenses

The client agrees to reimburse Amy Allwright Homeware for any following expenses necessary in completion of the work (e.g travel, post and packaging). I don’t hide charges like these, so I will always be upfront with you if there are additional expenses.

Cancellation of orders

Cancellations are possible, as long as work has not yet begun on the project, in which case a 100% refund will be given. In the event that your goods have already been made I am unable to refund your money. If you wish to cancel your order and the goods are part made, you will be charged according to the work and materials that have already been out laid.

Returns and Refunds

The nature of bespoke products is that it is the product has been designed and made to your specification. Therefore returns and refunds will only be accepted where I have failed to make the goods to your specification or they are faulty.

If you believe the product is faulty, please email me within 7 days of receipt of goods. On return of the goods, I will inspect it/them. If the product is found to be faulty, I reserve the right to repair or refund the product. Where incorrect measurements were provided I cannot give refunds.

Refunds can take up to 28 working days to come into your bank account.

Installation (blinds)

I do not install the blinds, and therefore take no responsibility for the quality of the installation. I do provide the components for installation that are provided in the kits that I use.